Frequently Asked Questions

Everything you need to know about shopping with Nolae

What are your shipping times and costs?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How can I return an item?

You can return any unused item in its original packaging within 30 days of delivery. Simply contact our support team to receive a return authorization and shipping label.

Which payment methods do you accept?

Nolae accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Are your products covered by a warranty?

All Nolae products come with a standard 12-month warranty against manufacturing defects. If you experience any issues, please reach out to our customer service team.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting us directly via our live chat or email.